Frequently asked questions (FAQs)

1. Do you have a physical store?

No, we are an online store. You can shop our entire collection at www.svensk-butik.se.

2. What shipping options do you offer?

We offer fast shipping with PostNord within Sweden. Free shipping on all orders.

3. How can I track my order?
   

You can track your order here with your order number and email address.

4. What is your return policy?

We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days for a full refund. For more information, see our refund policy.

5. How can I contact customer service?
   

You can reach us by email at info@svensk-butik.se. Our customer service team is available Monday to Friday, 08:00 - 17:00, and Saturday, 10:00 - 16:00.

6. What payment methods do you accept?

We accept American Express, Apple Pay, Google Pay, Maestro, Mastercard, Klarna, Shop Pay and Visa.

7. How do I know my payment is secure?
   

We use industry-standard encryption to protect your personal and payment information. Shop with confidence, knowing your data is safe.

8. Can I change or cancel my order?

Orders can be changed or canceled before they are shipped. Please contact us as soon as possible at info@svensk-butik.se if you need to make changes.

9. Do you offer international shipping?

Currently we ship within Sweden. Keep an eye out for updates as we expand our shipping options.

10. How can I stay updated on new products and promotions?
    

Sign up for our newsletter at the bottom of our website to receive updates on new products, exclusive promotions and more.

11. Do you offer gift cards?
    

Yes, we offer digital gift cards that can be purchased here.

12. How do I use a discount code?
    

You can enter your discount code at checkout in the field provided. Only one discount code can be used per order.

13. What sizes do you offer?
    

We offer a range of sizes from XS to 3XL. Please see our size guide for detailed measurements.

14. How do I take care of my goods?
    

Each product page includes care instructions. Generally, we recommend washing items in cold water and hanging them to dry to preserve their quality.

15. What should I do if I receive a damaged item?

If you receive a damaged item, please contact us at info@svensk-butik.sewithin 7 days of delivery with your order number and a photo of the damage. We will help you with a replacement or refund.